YESOS Support

Help Center & Support

Welcome to the YESOS Support hub. Whether you're just getting started or running a multi-team deployment, this page is your home for help, training, status, and account support.

Open a Support Ticket

support@yesos.ai

System Status

status.yesos.ai

Knowledge Base

help.yesos.ai

Training & Webinars

learn.yesos.ai

Careers

careers@yesos.ai

For urgent incidents: Include P1 in the subject line:P1 – [Company] – [Brief description]

How to Get Help

1

In-App Help

Open YESOS and click Help → Ask NOVA for guided walkthroughs, troubleshooting, page explanations, and safe diagnostic summaries.

2

Email Support

Email support@yesos.ai with your account URL, affected hub, steps to reproduce, screenshots, and time of occurrence.

3

Knowledge Base

Search product guides, FAQs, release notes, training resources, and video tutorials.

4

Customer Success

Business and Enterprise customers can work with their assigned customer success manager for onboarding and adoption support.

Support Hours & Priority Levels

Business hours are Monday–Friday, 8:00 AM–6:00 PM America/Chicago. After-hours support may be available for qualifying urgent incidents depending on support plan.

PriorityFirst ResponseUpdate CadenceTarget Restoration
P1 — Critical30 minutesEvery 60 minutes4 hours to mitigation
P2 — High2 business hoursEvery business day2 business days
P3 — Medium1 business dayEvery 3 business daysNext scheduled release
P4 — Low2 business daysWeeklyFuture release / KB update

SLAs may vary by support plan, contract, and deployment type.

Getting Started

✅ Create your workspace and configure users
✅ Connect email, calendar, contacts, and file storage
✅ Assign roles and permissions
✅ Import customer records and documents
✅ Start using NOVA AI for questions, summaries, and tasks

Starter Checklist

Enable SSO or 2FA where available
Add billing method
Configure email domains
Set KPI templates for Sales & Operations
Create your first campaign in Sales Hub
Turn on customer health tracking

Product Guides

Sales Hub

✅ Lead management
✅ Opportunity tracking
✅ Customer records
✅ Pipeline visibility

Operations Hub

✅ Work assignment
✅ Service tracking
✅ Customer onboarding
✅ Retention visibility

Team Management

✅ User management
✅ Role permissions
✅ Team assignments
✅ Organization visibility

Finance & Reporting

✅ Revenue tracking
✅ Performance metrics
✅ Dashboards
✅ Business insights

Contact Support

Use the right contact so your request gets routed quickly.

General Support
support@yesos.ai
Security
security@yesos.ai
Billing
billing@yesos.ai
Careers
careers@yesos.ai

Ticket Template

Subject: [Priority] – [Company] – [Module] – [Short description]

Description: What happened, steps to reproduce, expected vs. actual

Impact: Users affected, business impact, deadlines

When/Where: Time, environment, and URL

Attachments: Screenshots, logs, or diagnostic details

Ready to experience the power of YESOS?

Get Started with YESOS